Unified Communications-as-a-Service (UCaaS)
UCaaS - Description
Unified communications-as-a-service (UCaaS) is a category of “as a service” or “cloud” delivery mechanisms for enterprise communications. Similar to platform as a service (PaaS, where data center capacity is made available to an enterprise on a consumption model from a service provider), with UCaaS, unified communications services can be made available from the cloud to businesses from SMB to enterprise.
UCaaS is the fact that it allows a company to shift from a capital investment (CapEx) to an operating cost (OpEx) model. In addition, it provides companies with the ability to more rapidly increase their consumption (i.e. consume more licenses), or decrease their consumption, without the need for capital. With a traditional communications model, companies must acquire capacity ahead of demand and they rarely get it totally correct, which means over-capacity.
Secondly, the growing sophistication of enterprise unified communications has meant that companies must invest not only capital. They must invest more and more in their IT staff in order to be able to support this growing sophistication. Adding new features and upgrades are non-trivial and while communications are critical to the success of the business and productivity of its staff, the maintenance of the infrastructure requires a high level of expertise that continues to grow. Companies are able to off-load most of this complexity to service providers with a UCaaS model, as well as ensuring that they always have the very latest versions and features.
UCaaS - Unified Communications -
Overview of UCaaS
Unified Communications-as-a-Service (UCaaS) is a clouddelivery model that offers a variety of communication and collaboration applications and services, including enterprise messaging, presence, online meeting, team collaboration, voice, and more
- · Call Center
- · Hosted Contact Center
- · Hosted VoIP
- · Skype/Teams Integration
- · SIP Trunking (VoIP)
- · Collaboration/Conferencing
- · Video Conferencing
- . Speech Analytics for
- Unified Communications &
- Contact Centers
Help Desk - Contact & Call Center
Call Center
Hosted Contact Center
Contact Center
Call Center
Call-Center-as-a-Service (CCaaS) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. Providing the best customer experience is an important part of building customer loyalty.
Contact Center
Hosted Contact Center
Contact Center
Contact Center
Contact-Center-as-aService (CCaaS) is a cloudbased call-center or customerexperience solution that includes features such as auto-attendant, interactive voice response (IVR), call routing, and customerrelationship management integrations.
Hosted Contact Center
Hosted Contact Center
Hosted Contact Center
Hosted Contact Center
Hosted Contact Center is a (UCaaS) - (Unified Communication as a Service) and offers the opportunity to integrate multiple communication methods through a single cloud provider, including enterprise messaging, telephone communication, and video conferencing, which facilitates team communication.
Hosted VoIP
Skype/Teams Integration
Hosted Contact Center
Hosted VoIP
The hosted phone system is traditionally a large phone system in a data center which is segmented into smaller systems for the subscribers. The end user location is connected to the virtual phone system via the internet. The dial tone is provided by the hosting company and directed over the internet as well.
Skype/Teams Integration
Skype/Teams Integration
Skype/Teams Integration
Skype/Teams Integration
Using the interface to bringing together chat, meetings, calling, collaboration, app integration, and file storage into a single interface.
SIP Trunking (VoIP)
Skype/Teams Integration
Skype/Teams Integration
SIP Trunking (VoIP)
SIP, short for Session Initiation Protocol, is an application layer protocol that lets you run your phone system over an internet connection instead of traditional phone lines. Trunking refers to the backbone of phone lines used by multiple users that connects to a telephone network.
SIP Trunks provision Voice over Internet Protocol (VoIP) connectivity between an on-premise phone system and the public switched telephone network, also known as PSTN. For instance, an office might have an existing PBX for phone service. SIP trunks provide phone service for the entire office so they can reach the outside world.
Collaboration/Conferencing
Speech Analytics for Unified Communications & Contact Centers
Collaboration/Conferencing
Collaboration/Conferencing
- Host unlimited audio and video meetings
- Audio conferencing with messaging & screen share
- Dedicated conference bridge for all your meetings
- Crystal-clear, HD audio with no static on the line
- Advanced VoIP conferencing with call recording
Video Conferencing
Speech Analytics for Unified Communications & Contact Centers
Collaboration/Conferencing
Video Conferencing
Bring teams together
Collaborate using your business phone software
- Create groups to connect via chat, video, & audio
- Chat, screen share, & file sharing made easy
- Schedule meetings, & assign tasks with due dates
- Keep track of conversations and team projects
Speech Analytics for Unified Communications & Contact Centers
Speech Analytics for Unified Communications & Contact Centers
Speech Analytics for Unified Communications & Contact Centers
Speech Analytics
Revel Insights
- Access historical and live call data
- Real-time call tracking with custom reports & dashboards
- Identify business trends by analyzing call logs
- Make QA a breeze with call recording and rating
- Gamify your employee performance data
Mobile
Service & Sale Tools
Speech Analytics for Unified Communications & Contact Centers
Mobile / Work Anywhere
Work from anywhere
- Top rated iOS & Android mobile app
- Easy-to-use desktop app for Windows and Mac
- Send text messages from your mobile device
- One-click conference calling from your cell phone
- Declutter your workspace. Ditch the desk phone
Service & Sale Tools
Service & Sale Tools
Service & Sale Tools
Service & Sale Tools
Integrated business phone software with other Business Apps
- Boost efficiency by connecting your CRM and VoIP system
- Easy integration with Google, Microsoft, & more
- Click to dial phone numbers within business apps
- Improve your business communications
UCaaS - Help Desk - Contact & Call Center
Additional Information
UCaaS - (Unified Communication as a Service) offers the opportunity to integrate multiple communication methods through a single cloud provider, including enterprise messaging, telephone communication, and video conferencing, which facilitates team communication.
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
- Integration with CRM, Database & Restful API
- On-demand access to customer information
- Workforce optimization and management
- Cost effective upgrades
- 24/7 comprehensive professional services and technical support
FLEXIBILITY & SCALABILITY:
CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.
SECURITY:
Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.
BUSINESS AGILITY:
You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.
DISASTER RECOVERY:
Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal downtime
FAVORABLE PAYMENT TERMS:
Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.
INTEGRATED APPLICATIONS:
CCaaS solutions typically provide direct integration with databases, CRMs, RESTful API, workforce management, quality monitoring, UCaaS and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.
ADVANCED REPORTING/ ANALYTICS:
Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect and evaluate data, and provide easy-to-use, customizable access to that data for real time and historical analytics
Learn More
Providing the best customer experience is an important part of building customer loyalty.
CCaaS (Call-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement.
ENETWORLWIDE Enterprises, partners with the world’s leading providers to provide strategic CCaaS solutions for your business.