Call Center-as-a-Service (CCaaS)

Call Center-as-a-Service (CCaaS) - Solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.

• ·Best overall value and functionality 
• ·Intelligent call routing that maximizes productivity 
• ·High-quality Omni-channel customer experience (Voice, Email, Chat, social media) 
• ·Integration with CRM, Database & Restful API 
• Workforce optimization and management

SECURITY

Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.

BUSINESS AGILITY

You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.

DISASTER RECOVERY

Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal downtime.

FAVORABLE PAYMENT TERMS

Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis

BUSINESS AGILITY

You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.

DISASTER RECOVERY

Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal downtime.

FAVORABLE PAYMENT TERMS

Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis

INTEGRATED APPLICATIONS

CCaaS solutions typically provide direct integration with databases, CRMs, RESTful API, workforce management, quality monitoring, UCaaS and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.

ADVANCED REPORTING/
ANALYTICS

Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect
and evaluate data, and provide
easy-to-use, customizable access
to that data for real time and historical analytics