Welcome to Managed Services

 Focusing your time and budget on IT strategy by migrating your more tactical IT responsibilities to the Cloud. With services for your

•  Helpdesk, 
• Network, 
• Network security, 
• software updates, 
• mobile device management, 
• monitoring
•  management 
• 
  

  All are managed by trained specialists. These services can reduces Capex, and put transparency around your financials, along with ensuring predictability around your cash flow.   

Virtual Desktop: solves these business issues with DaaS:  

Virtual desktop infrastructure (VDI) is defined as the hosting of desktop environments on a central server. It is a form of desktop virtualization, as the specific desktop images run within virtual machines (VMs) and are delivered to end clients over a network. Those endpoints may be PCs or other devices, like tablets or thin client terminals.

DaaS is a form of Virtual Desktop Infrastructure (VDI) hosted in the cloud. With VDI, an organization deploys virtual desktops from its own on-premises data centers. In-house IT teams are responsible for deploying the virtual desktops as well as purchasing, managing, and upgrading the infrastructure.

  If a user needs an entire virtual desktop experience, they simply click a file to launch their desktop, all within their user Web browser.

Workspaces works better

 Workspaces: solves these issues by:

 Workspaces allows IT to define user types and deliver just the services and applications they need.

1. First user type just needs SaaS applications
2. Second user type Just needs SaaS and legacy, line-of-business hosted applications
3. Third user type would be a power user that needs a full desktop and OS

•  All users start by logging into a Single Sign On (SSO) Web portal that includes Multi-factor Authentication (MFA). 

• This portal gives IT a centralized point for enabling or disabling user access to SaaS  and legacy applications.

• Once in their portal, users see their personal application files and simply click to be passed into the SaaS applications without needing to login again. 
•    

 o With self-service password resets for users, say ‘Goodbye’ to 50% of your helpdesk  requests!  

 Helpdesk

All managed by trained specialists in the Cloud Helpdesk. This service can reduces Capex, puts transparency around your financials and ensures predictability around cash flow. 

 Providing the best customer experience is an important part of building customer loyalty.

CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement.  

• Best overall value and functionality
• Agility and speed when adding locations
• Intelligent call routing that maximizes productivity 
• High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
• Integration with CRM, Database & Restful API
• On-demand access to customer information
• Workforce optimization and management
• Cost effective upgrades
• 24/7 comprehensive professional services and technical support

 Disaster Recovery 

Involves a set of policies, tools and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced Disaster.

  Disaster recovery focuses on the IT or technology systems supporting critical business functions, as opposed to business continuity, which involves keeping all essential aspects of a business functioning despite significant disruptive events. Disaster recovery can therefore be considered a subset of business continuity.  

Managed Business Continuity 

Ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period.

 As such, business continuity includes three key elements: 

1. Resilience: critical business functions and the supporting infrastructure are designed  in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity; 

2. Recovery: arrangements are made to recover or restore critical and less critical business functions that fail for some reason.

 3. Contingency: the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. 

Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.